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Kamal Ghali (left) and Christopher T. Giovinazzo. (Courtesy photos) Kamal Ghali (left) and Christopher T. Giovinazzo. (Courtesy photos)

Whatever truth there is to the idea that a single mobile app brought the Iowa presidential caucuses to a screeching halt, one thing is clear. Software meltdowns can have catastrophic consequences. In today’s economy, virtually every major company, from consumer product makers to business-to-business service providers, powers its business with complex and expensive software. And over the past year, companies across the country—in scores of different sectors including finance, technology, aviation and health care—have been embroiled in high-stakes lawsuits about the software their businesses depend on. These lawsuits—brought by private actors and governmental agencies—have similarities, namely, hotly disputed allegations about how the software works, and eye-popping claims about the damage caused by faulty software.  

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