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Kimberly Taylor is senior vice president and chief operating officer of JAMS. She oversees JAMS operations in the United States and abroad and works directly with the president and CEO. She leads a team that spans 25 resolution centers across North America and is responsible for the company’s day-to-day operating activities. She can be reached at ktaylor@jamsadr.com.

Most lawyers are familiar with the ordinary sequence of a mediation. Typically, the mediator conducts a pre-mediation call with the lawyers and sometimes the parties, introducing everyone to the mediation process and inviting the participants to discuss any issues that may affect settlement which are important for the mediator to know in advance, and discuss any concerns a party might have about the process.

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