When Dr. Barbara Carroll stopped by a Fort Lauderdale branch of Wells Fargo in the affluent Victoria Park neighborhood on Nov. 28, 2017, she had no intention of staying long. The 78-year-old grandmother of eight had stopped by the bank to cash an $140 check for her son, a task she thought would be simple enough.

Carroll instead had her identification confiscated, was accused of fraud by a bank teller and was detained for nearly three hours until police arrived on the scene, according to her lawsuit filed in federal court in Florida.

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