The U.S. Attorney’s Office and Waterbury-based Webster Bank have reached a settlement in an Americans with Disabilities Act dispute stemming from a complaint by a deaf customer.
The complaint alleged that the bank refused to accept a call from the deaf customer using a video relay service, or VRS. The service allows a hearing-impaired person to communicate via video, using a sign language interpreter. The deaf person uses sign language to communicate with the interpreter via a webcam, phone or tablet. The interpreter then verbally conveys the message over a phone to the other caller.
