An expert in alternative dispute resolution, or ADR, attorney Christopher Kriesen believes online dispute resolution, or ODR, is the future and should be embraced.

“In terms of ODR, I think my generation of mediators understands the potential of mediation—how to guide lawyers and their clients not to agreements about which everyone is unhappy, but in which they feel are fair; in which parties feel heard; and which allow a discussion of not just the legal issues, but the emotional ones as well,” said Kriesen, an attorney for more than 25 years and founder and principal of Kalon Law Firm in Hartford for the past four-plus years. “You can do a lot in mediation that is nearly impossible in court.”

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