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Commercial arbitrator and mediator Harry N. Mazadoorian is the distinguished senior fellow in the Center for Dispute Resolution at Quinnipiac University School of Law.

Things certainly have changed during the past 12 months. We are one year and counting into the pandemic, and so much is still topsy-turvy: businesses have closed, schools have been restricted to distance learning and Zoom has become a household word.

Nor has the world of ADR been spared from significant impact. One area warrants particular mention : Online Dispute Resolution (ODR) and virtual ADR processes conducted remotely through an ever-expanding series of sophisticated platforms.

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