The benefits industry is like a merry-go-round. Benefit popularity is cyclical, and market trends and themes always seem to circle back into the foreground over time. However, the acceleration of technological innovation is propelling the benefit carousel faster each year, making it challenging for many employers to keep up with changes and new products in the market.
2018 focused on the individual’s role in healthcare—and, more specifically, their access to transparency tools, education, and the adoption of technology to foster more informed healthcare consumerism. The spotlight on individual privacy, security, and protection continued to shine as well. As we close out the first quarter of 2019, I expect those trends to continue through the evolution of benefits that we already rely on, as well as adoption of new, innovative products.
