Change doesn’t always come easy for a 105-year-old company operating in one of the most risk-averse industries in the economy. Nor does it come easy for the most traditionally conservative and insulated department within the company. But any business that has been around for over a century knows that evolution is a necessity.
The legal department at insurance company Liberty Mutual is engaged in a technology transformation to modernize its operations, an effort that will not only require leveraging data and deploying legal technology in-house, but changing its own culture. This continuing effort is more than just an opportunity to make its legal department more cost-effective and efficient; it is also an opportunity to streamline one of the company’s core business offerings. “If you think about the insurance industry in general, we sell two products—one is the indemnity and the other one is [legal] defense,” says Kiran Mallavarapu, senior vice president and manager of legal strategic services at Liberty Mutual.
