[Editor’s note: Corporate Counsel wanted to find out what happened to the billions of dollars in mortgage relief promised to consumers in settlements between the government and misbehaving banks. Today is the second of four installments about our search and what we found. Part one can be read here.]

This question appears easy to tackle. Federal and state agencies have settled scores of cases with banks and other financial institutions since the financial crisis of 2008, but only a handful required significant consumer relief. Still, determining how much relief money is involved is complicated.