In an era of consolidation, half of the law departments at large companies concentrate their e-discovery spending with two to four outside providers, while another 39 percent spread their work across more than five. Only 11 percent have a single dedicated provider. Although 58 percent would not comment on the companies with whom they work, 42 percent revealed relationships with certain organizations.
These were some of the results we found in November 2013 when my company, Ari Kaplan Advisors, conducted a flash telephone survey of 26 predominantly administrative professionals (half of whom were either the director of legal operations or the director of electronic discovery) from Fortune or Global 500 companies. These respondents had knowledge of, and responsibility for, their organization’s electronic discovery protocols and litigation practices, and they shared their views on key trends for 2014, including the vendor selection process.
