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talk and listen

Regardless of whether a lawyer works for a firm, herself, a corporation, a governmental entity or a not-for-profit, a significant key to success is becoming a better listener. We have described in a prior article—A Need for Lawyers With Empathy—that practicing a form of empathy, or careful listening toward better understanding clients’ needs, can yield powerful advantages, including both a stronger practice and more successful client outcomes. The journey for lawyers in becoming empathic listeners and empathy researchers is one that can be accomplished through a more intentional embrace of practice and client management principles. While this activity can be described in a framework, such as what we present here as a disciplined “design-thinking” or “human-centered design” approach, there are certainly additional and alternative pathways that could be developed and refined.

 

Law Firm Partnership AgreementsBook

An essential guide.... It should be on the desk of every managing partner. Robert W. Hillman, Esq., Professor of Law, University of California at Davis,Author,...
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