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Almost everyone has gone to a store and dealt with bad customer service. No matter where a shopper goes, they run into the chance of having a bad experience with an employee. But for retail companies, knowing how to identify bad customer service, as opposed to prejudiced conduct, is the key to preventing client discrimination claims. Edward Harold, a regional partner in New Orleans at labor and employment firm Fisher & Phillips, spoke to Corporate Counsel on how to best prevent those discrimination claims against your company.

Dan Clark

Dan covers cyber security, legal operations and intellectual property for Corporate Counsel. Follow him on Twitter @Danclarkalm.

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