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In 2015 BTI Consulting estimated that 60 percent of legal decision-makers had replaced their primary firms in the prior 18 months and the number-one reason for doing so was that they believed they would get better service elsewhere. It goes without saying that changing outside counsel is frustrating, time consuming and costly. This article provides four keys to creating a successful relationship with outside counsel so that you can be part of the fortunate 40 percent.

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