The question for many companies isn’t a matter of if it will have a major cybersecurity incident, but when, many experts say. Marriott International Inc. learned that the hard way and last week announced that its customer database was the victim of a data breach in which someone gained access to the personal information of up to 500 million customers.
Experts say that the hotel’s in-house counsel, aside from beefing up their cybersecurity, need to be prepared to litigate class action suits from aggrieved customers and shareholders and answer questions from regulators, develop a plan for continued disclosure and make sure the investigation is completed as quickly and as thoroughly as possible.
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