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Law firm innovation leaders often talk about the “voice of the client.” As in: Outside lawyers should be listening to the pain points of clients in order to develop solutions for them.

Roy Strom

Based in Chicago, Roy Strom has been reporting on the legal world since 2011. He covers law firms with a focus on how the Big Law business model is changing. He writes a weekly column for Law.com called "The Law Firm Disrupted," covering changes in the legal services market. He can be reached at rstrom@alm.com. On Twitter: @RoyWStrom

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