A decade ago few companies of any size had operations professionals working in their legal departments. Today nearly all large organizations, and many smaller ones, employ teams of experienced executives to bring financial, technical and other operational expertise to evolving law departments.

And as those professionals demonstrate their ability to drive value, the legal ops movement will only continue to grow. In my role at Littler Mendelson I collaborate with in-house legal ops teams every day. To take a step back and help shine a light on the changes they’re fomenting, and on what it means for both inside and outside attorneys, I spoke with An Trotter, senior director of operations at Hearst and a pioneer in strategic legal operations. We talked about the evolution of legal operations and how law firms can adapt to best serve clients. Here are highlights of our conversation.

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