Technology Developments

What vendor did the firm work with to create
its intranet or client extranets?
2008 2007
Custom in-house 39% 35%
Microsoft 20% 19%
Hubbard One 13% 10%
AMS Legal 9% 6%
EMC Corporation 3% 2%
Interwoven Inc. 3% 2%
SV Technology 3% 7%
Lexis Nexis (NetDocuments) 2% –
XMLAW Incorporated 2% –
Open Text Corporation 1% –
Other 12% 11%
None 3% 5%
Multiple responses were allowed.
If the firm operates client extranets, for how many clients
have you set up a collaborative extranet or deal room?
2008 2007
Less than 5 5% 7%
5–10 10% 13%
11–19 18% 20%
20 or more 63% 58%
Not applicable 4% 3%
What percentage of the firm’s offices use VoIP/IP telephony technology?
2008 2007
None 18% 36%
1%–25% 23% 18%
26%–50% 10% 7%
51%–75 % 8% 3%
76%–100% 41% 35%
The firm’s experience with VoIP/IP telephony has been:
2008 2007
Positive 50% 33%
Somewhat positive 24% 15%
Neutral 9% 12%
Somewhat negative 2% 7%
Negative 1% –
Not applicable 15% 33%
What key functions have been realized by using VoIP/IP telephony?
2008 2007
Soft phones (turning laptops into mobile telephones) 40% 37%
Remote dial tone 17% 13%
Automated call tracking and billing 11% 10%
CRM integration 5% 5%
Extension mobility 2% 5%
Other 23% 27%
Not applicable 9% 12%
Multiple responses were allowed.