Am Law Tech Survey 2008: Wireless

To whom does the firm supply wireless e-mail devices,
such as BlackBerrys or Treos?
2008 2007
Executives and select managers 91% 92%
Nonpartner attorneys 88% 88%
Partners 88% 86%
Legal assistants/paralegals 44% 42%
Devices not supplied 7% 6%
Multiple responses were allowed.
What mobile operating system(s) does the firm use?
2008 2007
BlackBerry 98% 98%
Windows Mobile 30% 32%
GoodLink from Good Technology 25% 28%
Treo 19% 22%
Palm OS 14% 17%
Apple (iPhone, Touch OS X) 5% –
Multiple responses were allowed.
Who pays the monthly voice fee for the mobile device?
2008 2007
The firm 44% 35%
The user of the device 43% 54%
The firm and the user split the fee 12% 11%
Not applicable 1% –
What percentage of the firm’s employees
have access to wireless devices and applications?
Percentage
None 1%
1%–25% 4%
26%–50% 21%
51%–75% 59%
76%–99% 11%
100% 5%
What is the reach of the wireless network in most of the offices?
2008 2007
Conference rooms 40% 37%
Entire location 25% 25%
All common areas, such as conference rooms,
library, reception, and the cafeteria
22% 22%
Entire floors 10% 12%
Other 3% 2%
Not applicable 1% 2%
Can lawyers and staff access work files on the wireless network?
2008 2007
Yes, and we also offer limited wireless
access to visitors
59% 59%
Yes 27% 25%
No 13% 15%
Not applicable 1% 2%
What are the biggest benefits of mobile technology for your firm?
2008 2007
Increased flexibility 97% 87%
Better client service 90% 94%
Increased productivity 85% 75%
Improved access to data 55% 54%
Better collaboration 48% 47%
Cost savings 10% 10%
Other 2% 2%
Multiple responses were allowed.