Am Law Tech Survey 2008: Operations

For each IT staff member, how many users are there?
2008 2007
Less than 15 2% 7%
15–20 28% 21%
21–25 32% 33%
26–30 22% 21%
More than 30 17% 19%
Does the firm have a 24/7 support center or help desk?
2008 2007
Yes 68% 66%
No 32% 34%
In what percentage of offices is 24/7 on-site tech support offered?
2008 2007
None 51% 67%
1%–25% 7% 8%
26%–50% 2% 3%
51%–75% 4% 1%
76%–99% 2% 3%
100% 34% 20%
What percentage of the firm’s clientele requires the firm to bill electronically?
Percentage
None –
1%–25% 79%
26%–50% 15%
51%–75% 4%
76%–100% 1%