Last year, as COVID-19 mandates and concerns eased, firms transitioned from a fully remote environment to a hybrid workflow. But when lawyers and staff returned back to the office, it wasn’t just the dust that collected on their desks that needed to be addressed.

Law firm leaders and their tech consultants discovered that pre-pandemic office protocols don’t suffice when staff and lawyers are not in the office five days a week. Instead, the success of long-term hybrid work arrangements hinges on firms adapting their processes, collaborative approach, budgets and culture to new demands and expectations.