Editor’s note: This article is part of The New View, a special report from The American Lawyer on how the coronavirus crisis is changing the way work gets done across the legal industry—now and in the future.

When Elizabeth Miller accepted the role of chief legal talent officer at Akin Gump Strauss Hauer & Feld in February, she was looking forward to visiting the firm’s various offices, meeting with her business services colleagues and laying out a plan for the position.