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Credit: William Brown

At the dawn of 2020, leaders of corporate law departments have choices like never before. Gone are the days when they had one option to handle a legal matter that surpassed the capabilities of their in-house staff: dial up a law firm. The market abounds with new vendors—Axiom, UnitedLex, Elevate and plenty of less-prominent names—that promise new ways of handling legal work, and the Big Four accounting firms continue to eye legal services as an opportunity. With the rise of legal operations as a discipline, clients have turned to data to guide their efforts to slice and dice work between firms and alternative providers.

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Dan Packel

Dan Packel covers change and innovation in the legal services market, and writes a weekly briefing for Law.com, "The Law Firm Disrupted," on these subjects. He is based in Philadelphia. Contact him at dpackel@alm.com. On Twitter at @packeld

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