Most law firms spend significant money and resources on satisfaction programs, knowing that happy clients usually generate more work and higher revenue. But are firms only looking at one side of this two-sided equation? What about attorney satisfaction? If the people responsible for delivering a great client experience are dissatisfied with their work or firm, can they still exceed clients’ expectations and deliver superior service?

There are many national studies available highlighting the level of lawyer dissatisfaction. In fact, in 2013, CareerBliss, an online career company, surveyed 65,000 people and the No. 1 unhappiest job in the U.S. was an associate attorney. The reasons for this disengagement are varied—the encroachment of technology and alternative legal providers, an overall commoditization of the industry, and firm politics and policies, among others. “This isn’t what I signed up for” is a common refrain from many attorneys.

This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.

To view this content, please continue to their sites.

Not a Lexis Advance® Subscriber?
Subscribe Now

Not a Bloomberg Law Subscriber?
Subscribe Now

Why am I seeing this?

LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.

For questions call 1-877-256-2472 or contact us at [email protected]