Thank you for sharing!

Your article was successfully shared with the contacts you provided.

In counseling their large law firm clients, management consultants frequently exhort firms to embrace responsiveness as the paramount virtue. When doing so they point to extensive research suggesting that major corporate clients dump their law firms for lack of responsiveness more than for any other sin.

High prices and bad results may annoy general counsel, but nothing so enrages them (or so we are told) as the failure to respond instantaneously to any query. In our BlackBerry culture, a day late is, by definition, a dollar short. More and more clients seem to expect a response to an e-mail or a voicemail within an hour. Twenty-four/seven availability is assumed, and many view turning the BlackBerry off, even during religious observances, weddings and funerals, as professional sacrilege.

This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.

To view this content, please continue to their sites.

Not a Lexis Advance® Subscriber?
Subscribe Now

Not a Bloomberg Law Subscriber?
Subscribe Now

Why am I seeing this?

LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.

For questions call 1-877-256-2472 or contact us at [email protected]

Reprints & Licensing
Mentioned in a Law.com story?

License our industry-leading legal content to extend your thought leadership and build your brand.


ALM Legal Publication Newsletters

Sign Up Today and Never Miss Another Story.

As part of your digital membership, you can sign up for an unlimited number of a wide range of complimentary newsletters. Visit your My Account page to make your selections. Get the timely legal news and critical analysis you cannot afford to miss. Tailored just for you. In your inbox. Every day.

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.