When Pamela Phillips announced she was leaving Rogers Joseph O’Donnell & Phillips in October, it may have seemed like the beginning of the end for the small San Francisco firm. The professional liability practice she had developed during the course of her two decades there comprised between 25 and 30 percent of the firm’s business.

The loss of business has hurt the firm. But keeping Phillips happy over the past few years had carried its own costs, former partners say.

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