Southwest Airlines is suing a company that helps travelers get the best seats on Southwest planes by handling passengers' online check-in, and the airline is asking other Web sites to stop offering the same service. Phoenix-based BoardFirst has been helping Southwest passengers get better seating through the airline's first-come, first-served "open seating" system. Southwest is considering changing its process and assigning seats before boarding.
June 09, 2006 at 12:00 AM
1 minute read
The original version of this story was published on Law.Com
Southwest Airlines Co. is suing a company that helps travelers get the best seats on its planes by handling their online check-in, and the airline is asking other Web sites to stop offering the same service.
Other U.S. airlines issue assigned seats, but Southwest boards passengers in three groups. Customers who check in first — in person or over the Internet — get the best seats.
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