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While many client relationship management (CRM) products address the specific needs of the legal industry, most firms have been slow to accept CRM. Why? The systems are designed to maximize a firm's collective knowledge about its clients and relationships, but for CRM to work, management teams must decide that teamwork is the key to the firm's success. Used properly, CRM tools can improve both the firm's and each lawyer's bottom line.
January 09, 2003 at 12:00 AM
1 minute read
The original version of this story was published on Law.Com
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