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TRISA THOMPSON Dell Computer Corp., Austin, Texas Our department has been involved in many of the issues Dell has faced in the wake of the Sept. 11 attacks. The issues with legal implications have affected many areas of our company, from the way we ship our products to the way we hire our employees. For instance, Dell used cornstarch when shipping catalogues to prevent the plastic packaging from sticking to the catalogues. When anthrax became a national concern, some customers were afraid that the cornstarch might have been anthrax. Our department coordinated Dell’s response with our corporate communications department. Among the more predictable situations were Dell’s responses to federal government inquiries after the attack. Our department had to consider customer privacy issues when receiving subpoenas from federal agencies. Like many computer companies, Dell employs many foreign workers. After the attack, Dell decreased its use of H-1B visas in recruiting these employees. For all Dell foreign workers already employed in the United States, our department participated in briefing sessions to ensure that each employee had his or her documentation in order in the event any problems arose. Dell has always followed federal regulations when employing foreign nationals. However, the concerns raised by the attacks made it particularly important that our employees had proper documentation. We didn’t want our people being deported. In addition to immigration issues, our department was involved in Dell’s handling of additional State Department requirements resulting from the attacks. The State Department added hundreds of new names to its “Denied Parties” list. When purchase orders contain the name of one of these denied parties, Dell will not ship. The coordination to ensure that no Dell equipment was sent to these additional parties was a critical concern. Dell also increased internal security at its facilities and had to face legal issues caused by delays in deliveries. These new issues had to be addressed quickly, but with attention paid to the legal ramifications of each action. BYRON LEFLORE Argonaut Group Inc., San Antonio For most of us, the impact from Sept. 11 has been personal, irrespective of our industry or position. What is most striking to me one year later is our recovery as citizens and business leaders — it is remarkable. In the insurance industry, the events created some uncertainty, but were less disruptive than expected. Although changes in pricing, availability and coverage have yet to be fully absorbed, I am surprised at how little my daily routine has changed. Aside from taking steps to ensure our information systems are redundant and protected and reviewing our products in light of our new world, our daily practices remain oddly the same. From a legal perspective, one must also keep a more discerning eye on the legal issues the tragedy spawned. For example, I now provide more counsel on changing governmental regulations to accommodate the new threats facing our nation. Most notably, our profession is now better able to quickly access and react to changing circumstances on a national and global level. Simply put, the profound long-term effects on business predicted by many have not materialized in my practice. While the events of Sept. 11 continue to affect the way our clients plan and execute their business strategies, our financial and legal institutions have proven themselves stronger and more resilient than they were given credit for a year ago. THOMAS BARNETT Electronic Discovery Inc., Seattle The events of Sept. 11 obviously had a tremendous effect on how Americans and American businesses view themselves and their relationship to the rest of the world. In the immediate aftermath of the tragedy, the direct effects on Electronic Evidence Discovery Inc. and its legal department included increased concerns about personal security, frequency of business travel and uncertainty about the extent to which these events would radically change the business climate. Because of the nature of our business — electronic data services — we were able to advise companies on improving data security and accessibility for litigation as well as general business purposes in light of the heightened security and safety concerns after the attack. Among other things, we counseled companies on state-of-the-art processes and technology available for defensible preservation and collection of data, automated tools for retention of data pursuant to regulatory and business requirements, secure methods of data transmission and appropriate protocols for backing up data for disaster recovery. Businesses are focusing much more intensely on the need to take control of the use, volume and retention of electronic data and the need to address those risks before disaster strikes.

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