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For those who have ever wondered, the founder of the now Dallas-based Kinko’s Inc. is Paul Orfalea, nicknamed “Kinko” by college friends because of his curly, red hair. Fresh out of college, Orfalea opened the first Kinko’s in September 1970. It was a 100-square-foot copy shop featuring a single copier, offset press, film-processing equipment and miscellaneous stationery and school supplies in Isla Vista, Calif., near the University of California at Santa Barbara. Today, Kinko’s, still privately held, has more than 1,100 digitally connected locations in nine countries. Over the decades, Kinko’s has kept pace with changing technology, specializing in everything from basic copying services to color printing; finishing and presentation services; Internet access; videoconferencing; outsourcing; facilities management; Web-based printing; and document management services. So it was big news for Dallas last fall when Kinko’s announced plans to relocate its headquarters from Ventura, Calif., to Dallas. In a statement last fall, Gary Kusin, Kinko’s president and CEO, cited a number of “economic and practical benefits” — including “a centralized location with a favorable business environment, a lower total cost of doing business, a competitive tax structure, and decreased travel costs and time” — as reasons that prompted the move. Since January, more than 100 employees of a possible 500 have moved into Kinko’s new offices, which are housed in approximately 110,000 square feet of Three Galleria Tower at 13155 Noel Road. Among those relocating to Dallas are Jeffrey E. Moxie, CFO, and Leslie Klaassen, who joined Kinko’s as general counsel, senior vice president and secretary in mid-February. Prior to joining Kinko’s, Klaassen served as assistant general counsel at Fujitsu Network Communications Inc. since 1997, having joined that company as corporate counsel in 1995. Moxie and Klaassen recently described the company’s legal needs and goals to Texas Lawyer reporter Erica Lehrer Goldman. Texas Lawyer : What did you look for when hiring a new general counsel? Jeffrey E. Moxie, CFO, Kinko’s: Attracting Leslie to Kinko’s was a team effort of which I was a part. During our search we looked for someone who could be a business partner as well as legal counsel to the senior management team. Based on our initial work together, Kinko’s could not have found a better source for counsel, strategy, teamwork and dedication. TL : What in particular made Kinko’s an attractive choice for you when you were shopping for your next in-house position? Leslie Klaassen, general counsel, senior vice president and secretary, Kinko’s: While I enjoyed my previous position tremendously, Kinko’s presented an opportunity to be part of a company I believe in at its exciting new Texas-based headquarters. I was lucky to join a mix of transferred and new executives who are all working together to move the company to the next level. And it’s not everyday you get the chance to join one of the nation’s best-known brands — about 94 percent of Americans know who we are and at least a little about what we do in our stores. TL : What have the first few weeks on the job been like? What kind of issues have you had to handle? Klaassen: Busy — I’ve quickly become immersed in Kinko’s business. My responsibilities include overseeing Kinko’s legal services team and its work. This includes sales and vendor contracts and negotiations, real estate, intellectual property, technology, international and litigation matters. TL : How much autonomy does or will your GC have? Moxie: Leslie is one of Kinko’s top executives and reports directly to our president and CEO. TL : Describe the role Klaassen will play in key business decisions. Moxie: Leslie is a critical part of our senior management team here at Kinko’s. We turn to her and her team for legal strategy, planning and execution. We also seek her counsel for the legal impact of any business decisions. TL : Is she a member of the board? Moxie: At Kinko’s, the senior vice president and general counsel serves as secretary of the company, playing a key role in supporting the board. TL : What is your weekly interaction with the legal department, on average? Moxie: Our interactions vary depending on need. However, we are usually in contact on a daily basis. TL : How large of a legal staff does Kinko’s have? Moxie: Leslie is currently determining the staffing needs here in Dallas while working with a core team here and in our former California headquarters. TL : How do you attract and motivate your legal staff? Moxie: This is really Leslie’s area for legal staff. But in general, Kinko’s does our best to offer a great work environment and competitive benefits for our diverse family of team members. Some highlights are profit-sharing within our stores, environmental programs, employee referral bonuses, a “cafeteria-style” health plan and domestic partner benefits. And for many of our newest team members — and a few transfers like me — the opportunity that comes with being a part of the new Kinko’s corporate office in Dallas is pretty inspiring. TL: How many attorneys do you supervise and what is the level of your interaction? Klaassen: After Kinko’s headquarters transition is completed, I expect … less than 20 on our legal team, including administrative assistants, paralegals and attorneys. I’m currently very involved at all levels as I get up to speed. TL : What are your short-term and long-term goals with regard to Kinko’s legal department? Klaassen: Like other parts of the organization, my department is dedicated to delivering against business objectives. We are protectors of the Kinko’s brand, of our rights as a company and of our people. In the near-term, my goal is to finish building a superstar legal team. Long-term, my goals are to provide the company with the best possible legal counsel, flavored with intelligence, business acumen, creativity and character. TL : What has been the company’s greatest legal challenge in the past three years? Moxie: I can’t point to one unique challenge other than to say we must always be diligent about protecting our team members and our customers. Because Kinko’s combines elements of business services, custom manufacturing and retail, we find an array of challenging legal issues. TL : Are you an attorney yourself? If so, how has this been helpful? Moxie: No, but I know I can count on Leslie and her team. They are our experts, and I rely on their counsel.

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