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Microsoft Corporation’s Word program has been the word processor of choice among large firms for several years, commanding a 77 percent market share in the latest AmLaw Tech Survey. WordPerfect diehards have always insisted, however, that Word’s dominance does not reach smaller firms. Think again. The Potomac Consulting Group, of Arlington, Va., recently surveyed 111 firms in the Washington, D.C., area. With one exception, every part of the market prefers Word over WordPerfect. The preference is most pronounced among firms with more than 100 lawyers. In that market slice, 68 percent of the firms use Word, only 12 percent use WordPerfect, and the rest use both applications. The percentages are nearly identical among firms with 50 to 99 lawyers. Among the smallest firms surveyed — those with 10 to 24 lawyers — 48 percent use Word, 27 percent use WordPerfect, and 25 percent use both. WordPerfect, however, still rules among those firms with 25 to 49 lawyers. Why does WordPerfect still dominate in that segment? Clients aren’t pressuring that size firm to switch, and the costs of a changeover are much higher than they are at smaller firms, says Potomac.

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