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The U.S. Patent and Trademark Office’s failure to fix the glitches in its troubled computer search system continues to rile both agency examiners and public users and is likely to prompt renewed calls for a congressional probe, sources said. Despite the installation of new hardware and software and beefed-up employee training, patent searchers inside and outside the agency remain frustrated by the slowness of the BRS search engine and its tools, “EAST” and “WEST.”

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