It is many clients’ latest nightmare: An unhappy customer takes to the Internet, venting his or her complaint about the client’s product or service on any one of 50,000 Internet discussion groups, chat sessions or 600 million Web pages. There is a proliferation of Web sites aimed at gathering consumer complaints against a single company–such as the “U-Hell” site, devoted to horror stories involving U-Haul moving vans, and “untied.com,” a critique of United Airlines’ service.

The so-called sucks sites, such as “BallySucks.com,” concerning Bally Total Fitness health clubs, are so popular that Bell Atlantic pre-emptively reserved the domain name bellatlanticsucks.com to bar anyone else from using it.

This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.

LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.

For questions call 1-877-256-2472 or contact us at [email protected]