Web site operators beware. Governments in more than two dozen countries, including the United States, are poised to take action against operators who are not currently disclosing refund policies, cancellation terms and other pertinent business information.
A new survey of Web sites in 18 countries reveals that on-line businesses are doing a poor job of providing consumers with information on e-commerce contract terms and the law governing such transactions. Such findings could ultimately shape new international laws on on-line disclosure.The survey, conducted by the Federal Trade Commission, is being reviewed by the Organization for Economic Cooperation and Development, an international policy-making organization that is drafting guidelines for on-line disclosure. The OECD, which comprises 28 countries and the United States, intends to release such guidelines by year’s end. The hope is that individual countries will then implement the guidelines through legislation.
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