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Name and title: Allen W. Nelson, executive vice president, general counsel and corporate secretary Age: 42 Company profile: Crawford & Co., founded in 1941 and publicly traded, is in the insurance business, but isn’t an insurance company. “We are on the claims-management side of things,” Nelson said. “Nobody pays us an insurance premium and we don’t pay out claims. We are the outsource claims-management solution for people. An insurance company, instead of maintaining a large claims-management department, will use Crawford as a variable cost or for more complicated claims.” Insurance companies hit with tens of thousands of claims following hurricanes Katrina, Rita and Wilma turned to Crawford’s Global Property & Casualty Services arm to bolster their overloaded claims departments. Crawford’s adjusters assisted BP PLC with claims following the December 2005 explosion at its refinery in Buncefield, England. Another Crawford company, Broadspire, specializes in the self-insured market. Its clients are self-insured entities, all of which have insurance policies with large deductibles; Crawford pursues their property and casualty claims when they exceed the deductible. Crawford’s Garden City Group Inc. oversees many of the largest shareholder class settlements from the most notable corporate bankruptcies in recent years. Crawford is undergoing an international growth spurt. Last year, one-third of Crawford’s annual revenues, representing half of its earnings, came from operations outside the United States. The company has 10,000 employees in 63 countries. “We expect in ’07 to be over $1 billion in revenue for the first time in the 66 years of the company,” Nelson said. “Just one transaction alone [the acquisition of Broadspire] had a 25% top-line increase. The other deals we did were certainly smaller but also very important. We certainly enhanced our position in the [United Kingdom] marketplace on the liability side of our business. In early ’06 we completed acquisitions in China and India.” Route to present position: Nelson is a Southerner who has worked his entire career in Atlanta. He earned his bachelor’s degree at Duke University in 1986 and went directly into Duke Law School. Following graduation in 1989, he accepted a position as associate at the Atlanta-based firm now called Troutman Sanders. He moved to Atlanta’s Hawkins & Parnell in 1991 and remained there until accepting the position of chief compliance counsel at BellSouth Corp. in 1997. Nelson moved to Crawford & Co. in 2005 as general counsel. Legal department and outside counsel: Crawford employs 11 in-house attorneys, five at the home office in Atlanta and the remainder salted among the various Crawford businesses. Nelson lists in-house expertise in compliance, transactions, securities, contracts, litigation and employment law. “It’s not a large legal department for a company our size,” Nelson said. “We get involved in a lot of litigation because sometimes people are not happy with what the insurance carrier decides to pay on their claim.” Consequently, Crawford hires a lot of outside law firms. “Just because of the nature of our business we have relationships with hundreds of firms,” Nelson said. “Everything we do, every piece of business we handle, can end up in litigation. We are handling claims, and there could be a dispute down the road of what ought to be paid.” Crawford has long retained Atlanta firm King & Spalding for corporate work. “That is probably the closest and longest-standing relationship we have,” Nelson said. The in-house team has been handling more work in-house lately. “We reduced our spend for outside counsel by a little more than 40% in ’06 compared to ’05,” Nelson said. “We did that by doing a lot more internally. We did a number of transactions in ’06 and we did completely internally some of the smaller ones that historically would have been farmed out.” Daily duties: “Being general counsel is a lot more fun than practicing law,” Nelson said. “You get to spend a lot of your time with business issues, providing counsel, providing support on judgment calls and policy. A lot of my time is spent helping make strategic decisions.” One full day each week, Nelson and other senior executives gather to review revenue, expenses and progress on plans. Many more meetings are spontaneous. “It is a very useful tool for us to all get together in the same room, but I spend more time in one-on-one meetings with the [chief executive officer] and groups of two or three of us,” Nelson said. “I could almost do this job without a calendar. I’ll have 15 meetings in a day, but there is only one scheduled on my calendar.” Nelson feels that his years as a sort of legal utility player at private firms and his focus on compliance at BellSouth prepared him well for his role at Crawford, where taking accurate measure of risks of all sorts is the basic service. “In terms of legal risks facing the company, I am both responsible and accountable. I work very closely with our internal clients on understanding what they face in the first place � and then figur[ing] out how we can mitigate it,” he said. “A big focus is compliance with the rules and regulations that govern our conduct. I was chief compliance counsel at BellSouth, so I was very involved with managing and running a large compliance program. We’ve already got a large group of people who are focused on doing the right thing, but there are a whole bunch of rules out there, and I bring knowledge of that to the process,” he said. “Some of what I bring is that I have done a lot of different things. I’ve done everything from patent licensing matters to international arbitration to securities work, transactions and labor law. I don’t claim to be an expert on those topics, but I do have some experience and the ability to make quick judgment calls on what we ought to be thinking about.” Personal: Nelson and his wife, Amy, have two children, Katie, 10, and Teddy, 7. He is a soccer coach for his children’s teams and serves on the boards of the Georgia Trust for Historic Preservation and the Atlanta Ballet. Last book and movie: The Book of Exodus: The Making and Meaning of Bob Marley and the Whalers’ Album of the Century, by Vivian Goldman, and The Departed.

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