Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Callers are used to aggravations from automated customer-service systems, but the antiquated system at the D.C. Child Support Services Division takes those headaches to a higher level, dropping calls, giving an incorrect address for child-support payments, and even giving the wrong name for the D.C. Attorney General’s Office, which oversees the division. “Our phone system is shot. That whole system is messed up,” says Joseph Bradley, a child-support enforcement specialist and union official who represents the office’s support staff. D.C. Acting Attorney General Linda Singer revealed a list of problems with the automated system in a written response to questions from D.C. Council member Phil Mendelson. The system, which cannot be upgraded and will cost approximately $900,000 to replace, cannot handle the nearly 500 calls received each day, so callers sometimes get dropped. The system’s outgoing message — which still lists the division as part of the Office of Corporation Counsel, the former name of the Attorney General’s Office before it was changed in 2004 — cannot be changed. Singer wants a new system that will fix the problems and have added features, but there is no word on how long that will take. Traci Hughes, the office’s spokeswoman, did not respond to questions about whether the trouble-plagued system has caused the loss of some child-support payments.
Brendan Smith can be contacted at [email protected].

This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.

To view this content, please continue to their sites.

Not a Lexis Advance® Subscriber?
Subscribe Now

Not a Bloomberg Law Subscriber?
Subscribe Now

Why am I seeing this?

LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.

For questions call 1-877-256-2472 or contact us at [email protected]

Reprints & Licensing
Mentioned in a Law.com story?

License our industry-leading legal content to extend your thought leadership and build your brand.


ALM Legal Publication Newsletters

Sign Up Today and Never Miss Another Story.

As part of your digital membership, you can sign up for an unlimited number of a wide range of complimentary newsletters. Visit your My Account page to make your selections. Get the timely legal news and critical analysis you cannot afford to miss. Tailored just for you. In your inbox. Every day.

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.