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What’s in a leak? Electronic redaction, it seems, doesn’t always hide what it’s meant to hide. Also, a look at the dangers of data-wiping software, the strengths of call-center technology, and the ability of systems to search back in time.
• Copy, Paste, and Reveal It’s not so hard to uncover information that has been electronically redacted on a PDF document. For some sensitive data, the solution might be bringing back that old-fashioned black marker. • Searching Back in Time Nonnative data restoration, using a process that re-creates obsolete computer hardware and software systems, can be a faster and more efficient answer to electronic discovery. • If You’ve Got a Phone Firms that depend on call centers have a certain obligation to use technology that processes those calls quickly and efficiently. Nobody wants to be put on hold forever. • So Where’s That Contract? Document management systems can make the difference between profitability and failure in a law firm. After all, what good is work product that no one can find? • Strike Out, Cancel, Delete Data-wiping tools leave a trail. Even if the material itself is gone, the hard drive often shows evidence that the wiping tool was used. It’s a quick way to lose a case.

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