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Title: General counsel and director of regulatory affairs Age: 38 Do not call: In these contentious times, at least one thing unites Americans across the political spectrum: annoyance about unsolicited telephone solicitations. Joseph Sanscrainte, GC of Glen Cove, N.Y.-based Call Compliance Inc., owes his livelihood to this deep antipathy toward telemarketing calls-those dinner-destroying, baby-waking, nap-ending calls from cheerfully insistent salespeople hawking everything from long-distance service to vacation time shares. Sanscrainte’s company markets Teleblock, a patented technology that enables telemarketers to avoid violating “do not call” laws enacted by 20 states and the federal government. The laws typically bar commercial telemarketers from making unsolicited calls to phone customers who have registered their numbers on a central DNC-do not call-list. In July 2003, the Federal Trade Commission issued final regulations for the federal DNC list, which has withstood two federal court challenges. As the legal wrangling continues, more than 50 million residential and cellphone numbers are registered on the federal list, said Sanscrainte, with millions more on separate state and industry registries. This means big business for Call Compliance. At current growth rates, Sanscrainte claimed, the company will be screening more than 1 billion calls monthly by the end of 2004. Although his company profits from DNC lists and other anti-telemarketing measures, Sanscrainte believes that the hostility against the telemarketing industry is overstated and misplaced. “Why is telemarketing so successful? Because people buy over the phone,” he said. “When people get angry about telemarketing calls, they’re talking about those calls for products that they don’t need right at that moment-not the calls for something that they buy.” Busy signal: Call Compliance is the main subsidiary of Compliance Systems Corp., which also owns Call Compliance.com, a related Internet-based DNC-compliance company. The company’s marquee product is Teleblock, which Chief Executive Officer Dean Garfinkel patented in 1999. When linked to a telephone network’s signaling system, Teleblock can automatically block telemarketers from connecting to numbers currently listed on federal and state DNC lists. Working with partner VeriSign Inc., Call Compliance licenses Teleblock to telephone companies, which, in turn, sells the service to telemarketers. Call Compliance also offers online guides to state and federal telemarketing regulations. Call Compliance has 18 employees at its headquarters in Glen Cove, with a four-person sales office in Indianapolis. The privately owned company does not release sales or revenue figures. Solo in-house: Sanscrainte, the company’s sole lawyer, is responsible for overseeing outside counsel and for drafting licensing agreements with telephone carriers, including recent contracts with MCI (formerly WorldCom Inc.) and Qwest Communications International Inc. The company’s only litigation is a contractual dispute involving the company’s corporate predecessor, said Sanscrainte, who declined to elaborate. He said he “aggressively protects” the company’s intellectual property, including the Teleblock patent. So far, he has managed to deal with would-be infringers through cease-and-desist letters, rather than litigation. Sanscrainte contributes to the company’s Web-based compliance guides and writes Counselor’s Corner, an online newsletter about regulatory developments affecting the telemarketing industry. No indemnification: Federal and state DNC laws impose stiff penalties for telemarketers who call numbers on the list. According to Sanscrainte, states have collected more than $5 million for DNC violations, including a $175,000 fine against AT&T Corp. for violations of Louisiana’s DNC law. Although Teleblock is designed to help telemarketers avoid fines and adverse publicity from DNC violations, Sanscrainte said that his company bears no liability if an errant call gets through. “We’re not an insurance company [and] we’re not offering blanket indemnifications. We offer a mechanical process that allows telemarketers to screen and block calls,” he said. The end user is ultimately responsible for complying with state and federal DNC requirements. “From a contractual standpoint, we make the nature of our service and the responsibilities of our subscribers very clear,” he said. Outside counsel: The company’s main outside counsel is New York’s Bazerman & Drangel. Sanscrainte uses New York’s Cadwalader, Wickersham & Taft for patent and trademark work. Opera house to in-house: Sanscrainte was born and raised in Buffalo, N.Y., the son of an aerospace engineer father and housekeeper mother. At the State University of New York at Buffalo, Sanscrainte sang in student opera productions. After graduating in 1988 with a management and marketing degree, he decided to follow his muse by applying to the Academy of Vocal Arts, a competitive Philadelphia opera school. “I decided that if I get in, it’s a sign that I should pursue an operatic career,” he said. A year of voice lessons, including studies with Metropolitan Opera veterans, led him to a more sobering epiphany. “I came to the conclusion that there were the people with star qualities, and then there was me.” Sanscrainte eventually enrolled at Georgetown University Law Center, leavening his legal studies with performances for Georgetown’s Gilbert & Sullivan Society. After graduating in 1995, he worked for two years as an equal employment attorney-advisor for the Administrative Office of the U.S. Courts in Washington. In 1997, he signed on as a litigator for New York’s Gartner Bloom & Greiper, moving across town to DeForest & Duer in 1999. The next year, Sanscrainte was hired as the East Coast sales manager of CaseCentral Inc., an Internet-based litigation management company. He became general counsel for Call Compliance in April 2002. Personal: Sanscrainte’s wife, Rosa Dolce, a trusts and estates lawyer, is a vice president of the Bank of New York. The couple are raising daughter, Chiara, 4, in their home in Queens, N.Y. Last book and movie: Anna Karenina, by Leo Tolstoy, and Adaptation, starring his favorite actor, Nicolas Cage. - �William C. Smith

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