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Company Fortune 500rank (2002) Number of lawyers Size of legal IT staff Primary operating system Matter management software Groupware Intranet used to provide information within department Intranet used to provide information outside department In-house electronic knowledge management system Access to outside counsel’s knowledge management system Extranet that outsidecounsel can access Access to outside counsel’s extranet Invoices sent electronically from outside counsel AOL Time Warner Inc. 37 400 N/A Windows 2000 Hummingbird’s LawPack, Exchange/Outlook Elite’s Law Manager, Other Air Products and Chemicals, Inc. 310 23 1 Windows 2000 Hummingbird’s LawPack Exchange/Outlook Allmerica Financial Corporation 471 18 12 Windows XP Other GroupWise The Allstate Corporation 57 142 1 Windows NT None Exchange/Outlook Amazon.com, Inc. 492 18 1 Windows XP Other Exchange/Outlook American International Group, Inc. 12 300+ 3 Windows 2000 Custom in-house Exchange/Outlook American Standard Companies Inc. 255 30 1 Windows 2000 Other Exchange/Outlook AmSouth Bancorporation 463 16 0 Windows NT West’s ProLaw Lotus Notes/Domino Anheuser-Busch Companies, Inc. 159 40 2 Windows 2000 Hummingbird’s LawPack Exchange/Outlook Anixter International Inc. 488 4 0 Windows 2000 None Lotus Notes/Domino AutoZone, Inc. 346 12 0 Windows 98 Other Lotus Notes/Domino Baker Hughes Incorporated 323 30 0 Windows 2000 -Miratech’s TeamConnect, Exchange/Outlook Custom in-house Bank One Corporation 79 155 9 Windows NT Other Lotus Notes/Domino Baxter International Inc. 248 80 3 Windows 2000 Hummingbird’s LawPack Lotus Notes/Domino Becton, Dickinson and Company 435 28 1 Windows 2000 Hummingbird’s LawPack Lotus Notes/Domino Berkshire Hathaway Inc. 39 15 0 Windows NT None GroupWise Best Buy Co., Inc. 131 24 0 Windows NT Other Exchange/Outlook Boise Cascade Corporation 256 21 0 Windows XP West’s ProLaw Exchange/Outlook Cendant Corporation 217 129 0 Windows 2000 Custom in-house Exchange/Outlook Cisco Systems, Inc. 92 55 15 Windows XP None Custom in-house The Clorox Company 423 14 0 Windows 2000 None Lotus Notes/Domino The Coca-Cola Company 99 200 2 Windows 2000 Custom in-house Lotus Notes/Domino Cox Communications, Inc. 397 19 0 Windows 2000 Other Exchange/Outlook DTE Energy Company 245 N/A N/A No answer Miratech’s TeamConnect None Dana Corporation 183 21 0 Windows 2000 Miratech’s TeamConnect Lotus Notes/Domino Dell Computer Corporation 53 70 2 Windows XP Other Exchange/Outlook Delta Air Lines, Inc. 148 44 0 Windows 95 None Exchange/Outlook Devon Energy Corporation 497 15 1 Windows 2000 None Exchange/Outlook The Dow Chemical Company 60 160 7 Windows 98 Custom in-house Exchange/Outlook Eastman Chemical Company 322 26 2 Windows 2000 Custom in-house Exchange/Outlook Eastman Kodak Company 155 105 3 Windows NT Other Lotus Notes/Domino EchoStar Communications Corporation 407 15 0 Windows 2000 Other Exchange/Outlook Emerson Electric Co. 130 37 0 Windows 2000 Other Exchange/Outlook Equity Office Properties Trust 491 22 0 Windows NT Custom in-house Lotus Notes/Domino The Estee Lauder Companies Inc. 360 18 0 Windows NT None Exchange/Outlook Exelon Corporation 135 69 1 Windows 2000 Hummingbird’s LawPack Exchange/Outlook Fannie Mae 20 180 3 Windows 2000 Other Exchange/Outlook The Gap, Inc. 149 28 0 Windows NT None Exchange/Outlook General Mills, Inc. 264 31 1 Windows 2000 Custom in-house Exchange/Outlook General Motors Corporation 3 184 5 Windows 2000 Hummingbird’s LawPack Lotus Notes/Domino Georgia-Pacific Corporation 71 45 9 Windows NT Hummingbird’s LawPack, Exchange/Outlook Elite’s Law Manager The Guardian Life Insurance Company of America 219 24 0 Windows NT Other Lotus Notes/Domino H. J. Heinz Company 206 22 0 Windows XP Other Exchange/Outlook The Hartford Financial Services Group, Inc. 134 100 4 Windows XP None Other International Paper Company 66 55 0 Windows 2000 Other Lotus Notes/Domino Johnson Controls, Inc. 111 25 3 Windows 2000 Other Lotus Notes/Domino Kerr-McGee Corporation 446 23 2 Windows 2000 Other Exchange/Outlook Kmart Corporation 40 15 0 Windows XP Custom in-house Exchange/Outlook Liberty Mutual Insurance Company 142 700 47 Windows 2000 Other Exchange/Outlook Lyondell Chemical Company 478 23 0 Windows NT Other Exchange/Outlook MGM Mirage 404 13 0 Windows NT No answer Exchange/Outlook Marriott International, Inc. 189 90 5 Windows 98 Elite’s Law Manager Exchange/Outlook Masco Corporation 233 22 1 Windows 2000 Other Lotus Notes/Domino Massachusetts Mutual Life Insurance Company 104 65 2 Windows 2000 Other Exchange/Outlook Nationwide 136 120 0 Windows XP Custom in-house, Other Lotus Notes/Domino Navistar International Corporation 280 23 0 Windows 2000 Hummingbird’s LawPack Exchange/Outlook New York Life Insurance Company 69 42 1 Windows 2000 Hummingbird’s LawPack Lotus Notes/Domino Northwestern Mutual 124 65 2 Windows XP Other Other PPG Industries, Inc. 237 38 0 Windows 2000 Hummingbird’s LawPack Exchange/Outlook PepsiCo, Inc. 63 72 1 Windows NT Other Exchange/Outlook Principal Financial Group, Inc. 221 51 3 Windows 2000 Other Exchange/Outlook Providian Financial Corporation 319 19 5 Windows NT None Lotus NotesDomino Public Service Enterprise Group Incorporated 195 36 1 Windows 2000 Other Exchange/Outlook R.J. Reynolds Tobacco Holdings, Inc. 224 14 6 Windows 2000 Custom in-house Exchange/Outlook Reliant Resources, Inc. 26 35 2 Windows 2000 Other Exchange/Outlook SBC Communications Inc. 27 220 5 Windows 2000 Hummingbird’s LawPack Exchange/Outlook ShopKo Stores, Inc. 462 4 0 Windows 98 Custom in-house Exchange/Outlook Smith International, Inc. 448 11 0 Windows XP None Exchange/Outlook Solectron Corporation 110 13 0 Windows NT None Exchange/Outlook Sonic Automotive, Inc. 288 2 0 Windows 2000 Other Custom in-house Sprint Corporation 68 115 2 Windows NT Other Exchange/Outlook The St. Paul Companies, Inc. 218 28 11 Windows 2000 Hummingbird’s LawPack Lotus Notes/Domino SunTrust Banks, Inc. 229 30 11 Other None Exchange/Outlook TIAA-CREF 280 79 7 Windows 2000 Other Exchange/Outlook Target Corporation 34 50 4 Windows NT Hummingbird’s LawPack Exchange/Outlook 3M Company 126 200 15 Windows NT Hummingbird’s LawPack No answer UAL Corporation 125 18 0 Windows 98 Other Exchange/Outlook United Stationers Inc. 422 2 0 Windows 2000 Other Lotus Notes/Domino Waste Management, Inc. 172 42 1 Windows 2000 Other Exchange/Outlook

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