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Here are 10 suggestions for how law firm librarians can better integrate knowledge management into their ongoing duties: � Befriend the partners who have political and financial influences in the organization. KM projects that are championed from the top get off the ground more quickly. � Don’t be intimidated. Calling it “knowledge management” doesn’t mean it’s much different from what librarians already face. � Brush up on professional reading on KM. A well-read librarian is a well-respected librarian. � Get to know the information technology department. Its understanding of KM management may be different from the librarians, but the librarian will need IT to drive the technology behind any project. � Be prepared to show a cost-benefit analysis. Attorneys are very concerned with billable hours. Show them that KM implementation makes the organization’s processes run more smoothly and efficiently so they can devote more billable time to worthy client projects. � Get greater participation by implementing a rewards system. Have those in charge — managing partners, the human resources department — reward workers who participate. Money and merit bonuses are great motivators. � Show management that you’re an innovator. Take risks. Don’t get trapped in the “books and hair buns” way of thinking. Librarians embrace technology, look to the future and understand how libraries evolve. � Don’t be discouraged by projects that are slow moving or ultimately fail. KM is a “lessons-learned” process. Just because a knowledge management approach doesn’t work for one project doesn’t mean it won’t work for another. Learn from mistakes to make the next project even better. � Go the extra KM mile. Don’t just think about KM in the organization. Get the word out to others in the legal profession by writing and accepting speaking engagements. � To bolster an alliance with the IT department, volunteer to become a “tolerant” tester for new software or devices. It has its share of “unhappy” users and can use a lift.

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