When Dan Liutikas arrived on the scene as non-profit information technology trade organization CompTIA’s new chief legal officer, the workflow for matter intake was, well, less than ideal. But with a little inspiration and a lot of hard work, the company adapted its IT ticket system into a smooth, slick, shiny new matter intake system for the legal department. In our exclusive video interview, Liutikas explains how the system works, and shows the ease with which employees can submit legal matters. Their clever solution not only fixed the workflow, it gained them an IC10 award, naming them one of the country’s top 10 innovative legal departments.

To read more about CompTIA’s solution, see its writeup in our IC10 cover story.