At LegalTech, the International Legal Technology Association, ABA Techshow; at vendor product launches; and at conferences, Susskind has predicted that the generations-old model for the delivery of legal services would fail. Clients, he insists, will increasingly demand transparency and better, faster, and much, much cheaper legal services.
He argues that the profession simply must reframe its delivery systems to identify what work product is “bespoke,” a British term for hand-tailored suits created to the exact needs of the patron, versus the habadashery commodity work that can be handled by low level staff — or computers.
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