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In the midst of a recession, should firms cut back on technology investment to conserve cash or ramp up spending to win a competitive advantage when the economy turns around? As shown by the results of our annual midlevel job satisfaction survey, firms tested both approaches, to mixed results. As part of the survey, we asked 4,942 third-, fourth-, and fifth-year associates from 137 large and midsize firms to rate their firms’ technology in the areas of quality, training, support, and use on behalf of clients on a 1-to-5 scale, with 5 being the highest possible score.

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