The financial health of any law firm is greatly affected by the status of collections and the aging status of accounts receivables. Like many firms during the recent economic downturn, Marshall Dennehey Warner Coleman & Goggin, a firm with more than 400 attorneys headquartered in Philadelphia, has experienced an increase in delayed payments by clients.

Because of the attorney-client relationship, attorney participation in the collection effort is key to the success of the overall collection strategy. As a result of interviewing attorneys and accounting personnel, we determined that it was difficult for attorneys to obtain information quickly through disparate systems, and the various user interfaces were confusing. Some paper reports were obsolete before the attorneys had time to review and act upon them.