The fastest way to raise your blood pressure these days is to call any company -- from a bank to an airline -- for help with their products or services. So it's not surprising that, in the inaugural 2010 Law Technology News Vendor Satisfaction Survey , 77 percent of respondents said their top criteria for choosing a vendor is customer service. "Unreliable technology can really ruin your day," said one respondent. "Combine it with lack of responsive support, and it can ruin a week, or a month of your life."
June 23, 2010 at 12:00 AM
1 minute read
The original version of this story was published on Law.Com
Forget about road rage. These days, the fastest way to raise your blood pressure is to try to call any company — from a bank to an airline — for help with their products or services.
So it’s not surprising that, in the inaugural 2010 Law Technology News Vendor Satisfaction Survey, 77% of the respondents said their #1 criteria for choosing a vendor is customer service. More than anything else, we all want quick responses and prompt resolutions to technology problems.
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