Information technology in law firms can be strategic. What does it mean for IT to be “strategic”? IT departments can help law firms generate significant profitability. That said, the reality is that most firms still view IT as a cost center and a “keep the lights on” type of function.
Examples of how IT is typically judged within firms include such considerations as: “How good is my help desk at solving problems well and quickly?” “Does the system work when I need it to?” “Is my e-mail slow?” “Does my BlackBerry work?” Yes, IT is all those things. But here’s the truth for 2010 and beyond — those elements of IT are an expected commodity.
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