Nearly all Web users have used ratings Web sites of one kind or another. Maybe you’ve read the reader ratings of a book purchased on Amazon, or rated a hotel used in response to an online survey.
Most users see the advantage in having this information available — but don’t believe current online ratings are very reliable. Only a quarter of in-house lawyers now use online information-sharing sites to evaluate and select lawyers and law firms. What’s more, in-house counsel are not yet convinced that such sites would help them hire lawyers.
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