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Case Management software is to lawyers as a point of sale system is to a retailer: it is the most integral part of their business. Since it is perhaps the most important piece of software used to manage a law practice, surprisingly I’ve often seen that once an attorney decides which software to use, he or she hardly ever re-evaluates the decision and looks at a replacement or upgrade. Attorneys rely on practice management software so completely — and it represents the very essence of their practice — that they cannot even fathom anything different. ADVERSE TO CHANGE One reason many are reluctant to change is because of the immense investment of time and resources already spent in installing the current software and the large amount of information entered into the current system. An attorney’s case management software is his or her lifeline; every case, every client and every transaction is stored in the current program. That being said, it is perplexing that such little effort is spent keeping up with advances in technology. All of these factors result in the usage of out-dated software, often times woefully inadequate to the firm’s needs, but nonetheless a required part of daily operations. Unfortunately new programs, such as Rocket Matter, are not seen as viable replacements when the real reason for not upgrading is the fear of something “new,” and the idea of transitioning data instills a fear of missing information and years of work lost. SILVER LINING

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