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Reed Smith, with more than 3,200 lawyers, paralegals, consultants and support staff spread across 22 offices throughout Europe, the United States, Asia and the Middle East, had all of the data challenges you’d expect from a firm of our size and sophistication, with the added challenge that we were aggressively expanding from both a practice focus and head-count perspective. Despite the fact that our total data creation had increased exponentially, we hadn’t invested nearly enough in our information infrastructure, and simple processes such as document retrieval were taking far too long. We knew we needed to take control of our data before it took hold of us. Following is an account of the firm’s recent implementation of Recommind’s MindServer Search platform as the foundation for its knowledge management infrastructure.

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