Q: I am a first-year partner and, recently, landed my most significant client, which is a midmarket corporation. It took a lot of effort to get this client, and I’d like to keep the client for a long time. Do you have any general advice for building a solid, long-term relationship with clients? The client has a general counsel and four other lawyers on its in-house staff.
A: I offer congratulations on two fronts — in landing the client and for demonstrating some admirable foresight. You should celebrate this success, as your new client, rightfully, will be a cornerstone on which your practice will be built. Building the type of relationship you cited should lead to a long stream of repeat business.