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Back office staff Credit: Atstock Productions/stock.adobe.com

Law firms have become increasingly open to outsourcing back-office staff over the last 12 months as the COVID-19 pandemic has already conditioned them to having work done off-site and prompted a reassessment of their real estate needs.

A recent survey of firms conducted by HBR Consulting found that 62% of respondents expect to make significant changes to workplace strategy, potentially including service delivery, ways of work, and facilities. While many firms cut expenses in the early days of the pandemic, the current concern is how they are going to redeploy them for the post-COVID future.

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Dan Packel

Dan Packel covers change and innovation in the legal services market, and writes a weekly briefing for Law.com, "The Law Firm Disrupted," on these subjects. He is based in Philadelphia. Contact him at [email protected] On Twitter at @packeld

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